1. Right-click the Workspace/Receiver icon in the system tray.


  2. Click Advanced Preferences.
  3. Click Reset Citrix Workspace or Reset Citrix Receiver. Be aware that you may lose all favorites configured on this device, and you will lose all settings configured on the app.


  4. Click Yes, Reset Citrix Workspace or Yes, Reset Citrix Receiver, and then click OK.
  5. If the "Add Account" prompt appears, click close.